Contact Us: +917060103333; email: info@loadkaro.com    |    Introducing TATKAL BOOKING: send your load today. | REGISTERED COMPANIES: L&T, OAK ENERGY, TOSHIBA, CELLO, KURLON, C&S ELECTRIC…..    |    We are now providing service in the NCR area covering Delhi, Noida, Ghaziabad, Faridabad, Gurgaon.

FAQ

Q.1 What is LoadKaro.com?

LoadKaro is an online marketplace where the customer and the transporter can work together in a transparent and mutually beneficial environment.

Q.2 How do I Register?

You can register on the website as a customer or a transporter by clicking on the “Register” button on the top right corner of the homepage.

Q.3 What is a customer?

A customer is a person/company who has to send material (load) from one destination to another. Once a customer registers with LoadKaro.com, they will be able to post loads, receive bids from multiple transporters.

Q.4 What is a transporter?

Transporter is a person/company that provides trucks to send material (load) from one destination to another. Once a transporter registers with LoadKaro.com, they will be able to bid on multiple enquiries posted by customers.

Q.5 How do I edit profile information in my account?

Select 'My Profile' from the left hand side menu. On this page one can view and update the profile information.

Q.6 Why is feedback important?

Customer/Transporter feedback is important as it helps in determining the rating of the registered user. The overall rating of the user will boost their chances of obtaining more business from the LoadKaro website.

Customer Specific Questions

Q.1 How do I submit an enquiry?

Registered customers can submit an enquiry by selecting “Post New Enquiry” option on the left hand side menu in their account.

Q.2 Is my enquiry activated automatically?

Once the customer posts the enquiry, it is activated automatically on the website, but the website reserves the right to remove any questionable material like contact info/phone numbers from the text field.

Q.3 How do I view my enquiries?

Registered customers can view their enquiries by selecting “Active Enquiries” and “Past Enquiries” on the left hand side menu in their account.

Q.4 Can I edit an enquiry after posting it?

Customer can edit limited fields after an enquiry has been posted- loading date, truck size, truck type, weight of the material. Editing to an enquiry will be allowed only one time. The maximum limit when an enquiry can be editing will be 2hrs before the closing time of the enquiry. A edit enquiry message will be sent to the bidders.

Q.5 What is closing time?

Closing time of an enquiry is 12 noon, the day before the loading date of a particular enquiry

Q.6 Can I cancel an enquiry?

Yes, an enquiry can be cancelled up till 2hrs before the closing time. After that an enquiry cannot be cancelled. A cancelled enquiry message will be sent to the bidders.

Q.7 How do I view bids on my enquiry?

The customer can go active enquiry or past enquiry page, and select 'Show Details' button. The bid details are displayed at the bottom of the page. The transporter details can be viewed anytime after the closing time for that enquiry.

Q.8 Can I view details of a transporter who has submitted a bid?

Customer can view details of a bid on their enquiry when an enquiry is open but not the transporter detail. After an enquiry closes, the customer is sent an email/SMS of top 3 bidders with their contact details.

Q.9 How do I select a bid?

There is no selection of bids. After an enquiry closes, the customer is sent an email/SMS of top 3 bidders with their contact details.

Transporter Specific Questions

Q.1 How do I view new enquiries?

Registered transporters can see all new enquiries posted in “Bid New Enquiry” tab in the menu.

Q.2 How do I bid on an enquiry?

Transporter can view summary of the active enquiries on the 'Bid New Enquiry' page. The enquries listed can be narrowed down by using search function availabe. Enquiry details can be viewed by either clicking 'Bid This Project' or 'View' Button. Transporter can fill all details (truck size, type of truck body, etc.) and submit bids.

Q.3 When can I submit a bid?

Transporter can submit a bid anytime before the closing time of an enquiry.

Q.4 What is closing time?

Closing time of an enquiry is 12 noon, the day before the loading date of a particular enquiry.

Q.5 How many times can I submit a bid?

Transporter can submit a bid multiple times for a particular enquiry before closing time.

Q.6 Can I modify my bid details after submitting the bid?

Transporter can resubmit bid anytime before the enquiry closing time. The new bid will supercede the previous bid.

Q.7 How will I know the ranking of my bid?

After submitting the first bid on any enquiry, the lowest bid will be visible on pop-up window or Active Bids page.

Q.8 How do I know that my bid has been selected?

After the bidding on an enquiry closes, if the transporter is in the top 3 bidders, then they will get an email/SMS with their bid position and lowest bid amount. Details of top 3 transporters is sent to the customer.

Q.9 What happens after my bid is selected by a customer?

Customer does not select a bid. Contact details of top 3 bidders is sent to the customer so that he can contact the transporter and close the deal.